Lots of people have been coming here searching for information about sending their Xbox 360 in to Microsoft for repair. My Xbox 360 is on it’s way back to me from being repaired, so I figured I’d post my experience with the repair process.
On March 24th, 2007 I contacted Microsoft Xbox customer support and was able to get the repair process started. My Xbox 360 was still suffering from the dreaded 3 red lights on the Ring Of Light at that time.
Upon initiatiating the repair process, I received an email from Microsoft confirming the repair process had begun. The email stated that I would receive another email once the next step in the repair process begins:
Dear Xbox Customer:
Thank you for contacting Xbox Customer Care. We have received your request for service. Please prepare your console and follow the instructions provided by our customer service department. You will receive an e-mail as soon as the next step in the process has begun.
Thank you,
Xbox Customer Care
The support agent I spoke with gave detailed instructions on what information to include in the box I returned my Xbox 360 in. I typed all the information out, printed it, and put it right on top of my Xbox 360 inside the box I shipped it in. Include this information when returning your Xbox 360 for repair:
- Support Reference # (provided by Xbox support agent).
- Xbox 360 serial number (from the back of your console).
- Your name.
- Your return shipping address.
It’s important that you DO NOT SEND YOUR HARD DRIVE, CONTROLLERS, OR MEMORY CARDS! If you send them in with your console you will probably never see them again. Make sure there’s not a game in the DVD drive. Take your hard drive off and make sure all memory cards are out before packing your Xbox 360 up. All you want to send in is your bare Xbox 360 console.
Once you have your Xbox 360 all packaged up along with the necessary information, you’re ready to ship. There seems to be quite a bit of confusion exactly where to send your Xbox 360 for repair. There’s lots of confusion because many of the Xbox support agents don’t speak english as their native language. It’s hard to understand a mailing address from someone with a thick Spanish accent. Now, I’m sure Microsoft has more than one repair center, so make sure to pay close attention when the agent gives you the address to send your Xbox 360 to. I was told to send my Xbox 360 to the following address, your support agent may provide you with a different address:
Repair Center
5700 South International Parkway
Door #18
McAllen, TX 78503
I just took my box to my local post office to ship. I shipped it using the Priority Mail service and purchased $200 worth of insurance coverage for $3.35. Total came to be about $18. Only took 4 days to get there, and that’s counting the weekend. Once they received the package at the repair center I got the following email:
Dear Customer,
We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game!
Thanks,
Xbox Customer Care
Exactly two hours later, I got another email stating that my Xbox 360 had been fixed and was on it’s way home. The email said my Xbox 360 should be here in 2 to 5 days, it’d be great to have it before this weekend. They even gave me a UPS tracking number, but there’s nothing there other than a confirmation that the return shipping has been paid for. Hopefully some real tracking data will show up on it tomorrow.
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Hey there!
Glad to hear your XBox 360 repair went so smooth!
The repair centre managed to lose my console and it took me nearly 2 months to get one back. Everyone should be sure to keep a hold of that reference number!
Thanks JJ. I actually just got my Xbox 360 back from the repair center today. All looks good. Been playing Crackdown for about 3 hours now, no problems. No red lights, no freezing, no checkered screens. I’m weary of applying updates still though. I still think an update was ultimately responsible for giving my Xbox 360 such a horrible problem with the red lights.
I’d like to pop Gears of War in to see if tonights update works OK. The upcoming dashboard update scares me a little. Actually, it scares me a lot.
Sucks they lost your console. Did you forget to put your reference number in there with your Xbox 360 or something? If you did forget a piece of info, you’d make a good example for others to learn from. :)
You got it back and all is cool now though, right?
Yep, console is back, functioning well, and all is cool! My console died while applying an update for Gears of War - sounds like maybe thats when your problems started too.
I’m not sure why my console was lost - I included the reference number inside the box, as well as wrote it on every side of the box on the outside. I followed the instructions to the letter, and still it went missing.
It’s worth noting I’m in Canada, and sent it to the Canadian repair centre - so maybe we just have dummies working up here. I’ve not heard of anything but good experiences for others, so I think my case was just an abnormality.
Anyways, I’ve had it back a few weeks now, and have applied updates with no problems thus far!
Happy Xbox’ing!
JJ, forgot to ask you, did you receive a free 1 month Xbox Live Gold membership with your repaired Xbox 360?
I got one month free, but Microsoft owes me like 6 months worth. If Microsoft had any nuts they’d reimburse me for the 1 year gold membership I purchased. Seems like I spent no more than 10 days using Xbox Live before my Xbox 360 ceased to work. How do they expect me to use XBL if my Xbox 360 won’t even work?
I know, I know, terms of service. I’m just ranting. :)
No! I didn’t get squat and the more I think about it I’m ticked!
I was without my Xbox for over 2 months - I should get at least those 2 months comped back to me!
If only I didn’t love the darn thing so much I’d just get rid of it! Ahhh, Xbox 360, you are so glorious!
Im from Scotland, do use guys get a box sent to you to send back to them with the 360 ?? Over here we have to get our own box for packaging. We also get sent labels to put on our box for some reason. I just recieved the labels today
i was not instructed by tech support or by the paperwork inside the provided shipping box to include my reference number, i hope that won’t cause a delay. anyone else notice the address for the “service center?” i suspect that the xboxes are actually put on a truck behind door 18 and repaired across the river in mexico.
Hey Aaron - nice name ;) - im from south of the border and had to send my xbox in for repairs back in November. You have to provide your own box but when it comes back it comes in quite a nifty little cardboard box that is worth keeping - in case it needs to be sent back again.
I was actually pretty impressed with the repair service - had it back in just over a week and its been fine ever since.
mine should come back within a week…but the thing is I only had it for no less than 3 weeks…which is crazy…!! But the console is sooo banging that I don’t care…I just wanna play it…I plan on sticking wit it since games like BioShock, Mass Effect, Too Human,Halo 3, and GTA IV will be coming out for this sexy white chocolate 360…lmao i’m so crazy…but still awesome games….(ppl who have the elite _!_ !!!!)
nah i’m just hating…anyways I hope everyone didn’t have to send it back after their repair….hope mine survives from this 3RL cnacer
Sent in 2 xbox 360s. Both had trouble reading Ubisoft Rainbow 6 Las Vegas. Call 18004myxbox, they had us do a couple of things with no help. Said it must be the game. Called Ubisoft and they told me Microsoft informed them of a bumper missing on any Xbox 360 optic drive made before 07 and it needed this fixed. Call xbox back and no arguing, just send it in for the repair, wonder why they didn’t know about this the first time? At no time did they say anything about “refurbished” units, they said 8-11 days to fix them. We got older units than sent in, and one had the oldest drive ever put into an Xbox. Basically a bunch of broken parts put together to build a somehwhat working unit. Now is that service or what? Were the optic drives fixed as Ubisoft said they needed? Call 19004myxbox back, they had no idea! One works somewhat, the other keeps overheating and quiting! I have new boxes coming to ship them back to them and also called the MS headquarters in Redmond, WA. I live about 100 miles away and told them I would be more than happy to return these units for a refund if this is the type of support they want to provide us. If you send in your unit, be sure to ask them if they are going to fix yours or send out a replacement!
Lyle Pfeifer
if the xbox people tell me there sending me a box but they send it over the exparation of my free repair would that make my repair free still?and they do send you a box right?
I just got back my 360 from repair. In the letter with it, it says they gave me a free month to Live. Which is good because I had just signed up for Live when it died. However, nothing else came with the xbox for the free month of Live. No serial number or anything.
My story is a horror story. I sent my xbox 360 in at the middle of March. I followed all the directions and even did the same thing with writing the reference number on all 4 sides of the box. My xbox 360 was lost as well. And so far I haven’t heard any word about it.
I called again today to see if it has been located, unfortunately I cannot speak to the repair center directly. Instead I have to go through the whole process of verifying information and being placed on hold just so the agent to tell me that they don’t have my xbox.
XBox support is the worst (in my opinion).
My first 360 fried in 11 days. The replacement from the store has lasted 7 flawless months then tanked it. I just mailed it in on april 12th. I was tracking it every day via UPS trackng number.
The worst part of watching it was when it left Memphis without a departure scan… It arrived in Dallas/Ft Worth with an arrival scan and a departure scan.. Then 12 hours later it showed back up in memphis for an Arrival and Departure scan… then 12 hours later it was BACK in Dallas/Ft Worth and carried on to MCallen TX as it should…. I was ready to cry when UPS burned up a whole 24 extra hours of shipping time when they forgot to scan the package leavign memphis the 1st time and then decided to ship it back to memphis to scan it and restart the shipping process from there… what a waste…. You would think that they have sme way of just scanning it on site as having missed it’s last departure scan but being on track… BUT NO they decide to add an extra day to the shipping time instead….
My first 360 fried in 11 days. The replacement from the store has lasted 7 flawless months then tanked it. I just mailed it in on april 12th. I was tracking it every day via UPS trackng number.
The worst part of watching it was when it left Memphis without a departure scan… It arrived in Dallas/Ft Worth with an arrival scan and a departure scan.. Then 12 hours later it showed back up in memphis for an Arrival and Departure scan… then 12 hours later it was BACK in Dallas/Ft Worth and carried on to MCallen TX as it should…. I was ready to cry when UPS burned up a whole 24 extra hours of shipping time when they forgot to scan the package leavign memphis the 1st time and then decided to ship it back to memphis to scan it and restart the shipping process from there… what a waste…. My shipping box also did not ask for name address id# etc.. that just didnt seem right so I taped up a list of the symptoms I had been noticing on my 360 and a breakdown of when I started noticing them and how they progressed. ten I taked it right to the side of my 360 and slipped it into the box.
Hi guys the address for sending the xbox 360 it’s not door 18 it’s dock 18, i make him spell every word slowly so i can understand
they gave me a cof:number 1033438824 .they saier they were going sending a box.never did
Hi Aaron Kool name. All went well. Recieved my 360 today and looks new because it came in a “nifty box” and there was a sticker on the 360’s silver disk input part. Got the 360 back after 6 days so well done ms.
I recommend anyone with a malfuctioning 360 that is under warrenty should just send it in to ms. I think this stupid towel trick is a load of panty-mess ;)
lol i got you guys beat on time it takes to break. got mine, opened it, spent like 30 min trying to figure out how to work it and what not. anyways now everything is plugged in so i pop in NBA Street Homecourt, apply the update, and get ready to play. I got for a dunk, here some static noise, and the game freezes. then i pop out the game, turn it off and when i try to turn it back on i get the damn red lights. played for a grand total of probably 3 minutes. Anyways called MS and just got my box, sending it out tomorrow. i hope all goes well
AY GUYS!! my xbox 360 came back with a free…Xbox Gold for 1 month…thats cool of them…but i reconnected and everything…i really hope all goes well…and it seems they sent the same exact 360 not a refurb….i Guess they really did repair it….they sent me a survey thing to see how it all goes and an apology letter ^_^ …..i pray that my 360 lasts…Good luck to you guys also…!!!
Wellmy xbox 360 has 3 red lights and doesnt seem to work anymore. It worked yesterday, but not today. And everything works fine except i get no picture on my t.v. and i get the 3 red lights. The traY OPENS normal the pwoer turns on normal but i get no picture on the screen and 3RL…? SOME ONE HELP ME ASAP
Wellmy xbox 360 has 3 red lights and doesnt seem to work anymore. It worked yesterday, but not today. And everything works fine except i get no picture on my t.v. and i get the 3 red lights. The traY OPENS normal the pwoer turns on normal but i get no picture on the screen and 3RL…? SOME ONE HELP ME ASAP
my friend was playing my 360 and he pulled it off the wall and pulled the A/v port out where the A/V cable should go and i was wondering if you would be able to fix that problem for me
In an e-mail they sent me they gave me a “Support Ticket Number”..and it’s somewhat similar to the “Reference number” the lady gave me(What I thought I heard at least..) so now I’m just worried that I might have heard her wrong and the “Support Ticket Number” is the actual thing I need to write on the paper and tape to the box?
Or is it just for something totally different?
Shane: That’s right, the Support Ticket Number you got in the email is the one you need to include in the box. If you tape it to the outside, you should put one inside also, just incase the one on the outside gets ripped up or something.
The reference number the lady gave you is for the support center. If you call in again for another problem, give them the reference number so they can see what has been done previously with your Xbox 360.
Oh, thanks, man I appreciate it. I was panicking lol
J03L: You’re screwed, call Microsoft (1-800-4MY-XBOX) and see if you can return it for repair. Hopefully your Xbox 360 is still under warranty. That’s the same thing that was happening to me.
Well Thanks, seems like i am going to cough up 130 dollars for some mistake MS made.Or just buy another 360 :D
Thanks for the help Tyler
dis is gay i got my xbox on de 2nd december 05 nd i jus got de three red lights on my xbox today, i cant get through to de helpline nd dunno wat ta do… any 1 got any ideas?
I got mine around that time as well man and i got the same exact problem. I get no picture on the screen and 3 red lights.
Mine just got fixed but then it keeps on coming back (same problem).3 red lights and no picture on the scree. After getting fixed it keeps on hanging and it just blacks out.
I meant screen
Mine broke on 4/11 , I think, and arrived on 4/24 (sent it to them on a weekend) and haven’t heard from them since I got an email on 4/12. Should I be worried? I didn’t write any numbers on my box because I wasn’t instructed to.
Apparently, the Xbox 360 is a steaming piece of crap. I’ll stick with my marbles and yo-yo to entertain myself and saves scads of $.
My 360 has been freezin, blackin out,doin some weird ass chekerboard crap for a few days, and the three red lights went on once. I called in for a repair today and I just wanna verify: Do you write the number on the box that the Xbox support agent gives you over the phone when you register your 360?
Also: Does anyone know anything about the disc replacement from MS? and if there will be any more games released like- Rainbow Six Vegas?
Patrick: I’d be worried, but not too much. They have your Xbox 360 registered, so they can figure out who it belongs too. It’ll probably take a bit longer for you to get it back though.
Mike: Write the number the Xbox support agent gave you on a piece of paper and put that piece of paper in the box you’re sending your Xbox 360 in. I also wrote my return address on that piece of paper.
Tyler: aight thanks..
Well i got GOOD NEWS and BAD NEWS the good news is i am going to get my XBOX 360 fixed for free… but the bad news is that i already ripped off the microsoft sticker(In accident).
will they still except it?????
J03L: It’s hard to say if they’ll still accept it. If I were you, I’d call the support number again and tell them the sticker is ripped off and see what they say.
As long as you haven’t opened the case you should be OK, but who knows.
o well i just got the guitar hero 2 and i already pre-order spiederman 3 for friday.. and my console just went dead with those 3 red lights… this is not good is it well first thing tomorrow is calling customer support and see what they can do for it.. this is bad!!!???$$$
I called in for a repair on monday, April 30 and they said that they would send out a box to my house… its 5 days later and no sign of it. How long does it usually take?
Mike: I’m not really sure how long it takes, I was told I’d have to provide my own box for shipping to the repair center. Your best bet would probably be to just call support again and ask them to clarify.
I wasn’t aware they sent boxes to people to return their 360’s in, very possible though. Personally though, I’m glad I got my own packaging, I was in no mood to wait for some damn box to show up from Microsoft. I wanted my Xbox 360 fixed and back to me ASAP, I was willing to spend some for my own packaging materials and box.
The agent told me they were gonna send out a box on Monday but I guess I’ll just call up support again and see whats goin on..I mite as well get my own packaging then..Thanks Anyways Tyler
The lady said they sent a box via UPS yestrday and gave me a useless tracking number and she estimated 3-5 business days for shipping. I hate just waiting around
My xbox doesnt have the red lights, but it just wont cut on. It has no lights at all and it simply will not turn on.
Ive tried using another power chord and changing outlets and everything but nothing works. Does anyone know whats wrong before i ship it. And usually how long does it take to get ur xbox back? (I dont want to miss halo 3 beta)
I bought my 360 in april and it froze 2 days after I bought it. It always freezes on startup every time no matter what I try. I finally got around to calling microsoft to try to get it sent in for repair but there was so much background noise at the call center that I could not even hear the agent talking. Hopefully I can try again later and get better service.
Some of us have decided to pursue a media campaign against MS until this 3 light issue is addressed. See this topic on the forum and read the latest posts if you are interested: FORUM TOPIC
Thanks.
I got the one red light on the bottom right hand corner and talked to someone today. I have to order the repair tomorrow, and he said it will take about two weeks, which sucks because I’ll miss like half of the HALO 3 beta. I hope they work fast for me.
What is a support agent and is that Texas address the one where it should be sent.
Thanks, Bob
Bob: Support agents are the people who you talk to when you call 1-800-4MY-XBOX. The address I listed in my post is where I sent my Xbox 360 for repair. It got back to me without any problems. There may be other repair centers, so it’s important to send your Xbox 360 to the address provided by your support agent.
If in doubt, call 1-800-4MY-XBOX, any of the support agents will be able to help you.
I had my 360 since september and all of a sudden it just froze evrytime i started a game and 3 red lights came up phoned microsoft and they said someone is coming to get my 360 but i have to put it in a box etc… i was just wondering if and what i have o put on the box e.g address phone number or 360 serial number incase it gets lost?
thanks for the info dude found it helpful. My xbox didn’t get have the 3 red rings it just ejected disks and they where still spinning very fast. Crazy and no I dont use a intercooler and xbox is well vented. Also never moved while disk was in tray so I donno only had it for about 1 month if anyone wants to comment or share same experiences drop me a line. negativee@kdsi.net
If i sent my Xbox last monday by when should i be reciveing it? I sent it on MAY 6th.
I donno jo3l Im Still waiting for the box. They did tell me that I should take no longer than 2 weeks though I will let you know though if you dont find out first. I really hope you didnt rip of the microsoft sticker under the faceplate though. I think you said something about it if you did I whould call 1-800-4my-xbox and ask them if its a problem.
i did rip off the sticker, only because i was told that i didnt have warranty anymore. But then later found out that i did have warranty. Jesse thanks
I droped my 360 off at the UPS store on monday May the 7th after waiting around 4 days for the pre-paid box to arrive. The box arrived at the repair center on Thursday the 10th. I recieved a call from UPS an hour or so ago, and was told I would be recieving my 360 some time tomorrow the 17th. I am really looking foward to playing more Gears of war on xbox live!! Has anyone else recieved a free 30 day xbox live gold pack? I think its the least they could do.
Excellent news PAIGE304, I haven’t had any problems with mine since I got it back. Been playing Gears of War and Crackdown like crazy, although I’m pretty damn horrible when it comes to versus in Gears of War, it’s still fun. Applied all the updates since getting my Xbox 360 back and none of them have caused any problems. Now if I could only download the Halo 3 Beta through Crackdown, I’d be set.
The 30 day Gold Xbox Live Subscription card I got only has 9 digits for the code, every place I can find to redeem such a card requires 24 or 25 digits, can’t remember right now. So, needless to say, I haven’t been able to redeem my free month of Xbox Live. Been meaning to call Microsoft about that and see what’s up.
Anyone else gotten a free gold subscription card they can’t redeem?
Tyler: Do you know if you got your origional console back or a refirbished one? Cuz they said they fixed mine and were sending it back, but im worried that there were other problems with my 360 that they didnt no about.
i just recieved a call about 15 minutes ago from the ups store. telling me i will be recieving my xbox tommorow, Great News :D
Mike: I got a refurbished Xbox 360, although I didn’t realize that when I initially wrote this post. Wasn’t till a few days later when I actually sat down and fully read the letter they sent me I realized I got a different Xbox 360. They said they registered it for me and everything. I think they just send a refurbished machine in most cases. How long was it from the time you got the receipt confirmation email till the time you got the email stating it had been fixed? If it was only a few hours, they probably gave you a refurbished unit. Good luck and keep us updated.
J03L: That is great news! Hopefully you won’t have any problems once you get it back. I haven’t had any problems with mine since I got it back (although it’s a different system). I’ve applied every update there’s been for Gears of War and Crackdown so far and no problems.
I did download the Halo 3 Multiplayer Beta today and had some issues with it. Right after the download finished, my Xbox 360 froze like a crack fiend in Antarctica. Turned it off then on again and all was good. I was really worried there for a minute, that’s the first freeze or anything weird I’ve had since I got mine back.
i called support the 14th and im still waiting for the shipping box. i was told to write down the number they gave me on the box and to deliver it to a UPS. man missed out on that free arcade game… hopefully ill get a free month of gold.
Im not sure how long the repair center had my 360 because I never got any confirmation emails.I found out that I would be getting my origonal console back to me when I called in to find out the status of my 360 yesterday. UPS picked it up last night. I also got a tracking number that actually works this time and at 6AM this morning it had arrived in Dallas/Fort Worth, Texas. The support lady said I should be expecting it on the Tuesday the 22nd since im in New Jersey. By then it will almost be a month from when I called in for my repair on April 30th.
Thanks.Ill keep you guys updated
//// I Need to play some Crackdown..and Rainbow6 Vegas- all my friends are catching up to me \\\\
bad news my xbox was returned un repaired because it has a case which will not allow it to be fixed. Its the tampering with the xbox case. i called the micrsoft number and they said i should call back in 3-5 days so that they would have eough time to review the case and decide wether or or not to fix it. :(
Jo3l take you xbox 360 to wal-mart and tell them that you got it 10 days ago and you dont have a receipt and they should take it back with you drivers license dont whorry the dirvers license is like a receipt its just the policey on everything you buy at walmart it helps if you have the box to put it in maybe your friend will loan you his if you dont have yours tell him dont whorry he will get it back. Even a newer box. But they do check everything so make sure you bring everything sometimes they take them without the boxes ive done it a few times.
i recived an email saying they recived my 360 on the may10th and tht they will reply to me when they have fixed it it’s been 8 days now and no replys i relly need to get back before beta ends
i called the repair center but i didnt hear a mailing address. i got the reference # and still waiting for the box. What should i do when i get the box?
adam: You should call the xbox support number ( 1800-4MY-XBOX ) to find out the status of your 360 if you aren’t recieving the other email. MS might have just forgot to sent the email and your 360 might already be on its way.
i just phoned them and they said my 360 is still bein repaired and to phone back in 3-5 working day for an update.
i thought the policy was that if they can’t fix your 360 in 48 hours, they just send a refirbished one..but who can predict what the hell Microsoft will do next
they said to me that it take 5-15 days to be fixed
Hey gang…started the return process but the CSR confused me….am I support to remove the face plate as well? Even though its the white stock one that came in the box? Never got any vanity/themed face plates.
3 Red Lights in the Ring of Light
Started after Spring Update
Gears of War
Alright everybody, I guess I should share my story too, because everyone else is, and I’m really really bored.
I found out that my 360 had one red light in the light ring on Thursday May 10th. I called 1800-4MY-XBOX and heard the sad news that my 360 had to be sent in to get repaired. The worst part was the HALO 3 beta was coming up in a little under a week and their systems were down so I had to call back the next day to schedule it. The next day I charged 140 dollars because I was out of warranty, and they said that a box was on it’s way. The next Monday (May 14) I decided that I couldn’t wait any longer and just sent the thing there myself. I used UPS and got it three-dayed to McAllen Texas. It’s a good thing I did too, because my box didn’t arrive until the following Thursday, the same day that my package reached the repair center. I called them and found out that they hadn’t even looked at my box yet, which really pissed me off, because I was in a hurry to get it back. I just called yesterday which was the 21st and found out that my 360 had been repaired and was on it’s way. It left San Antonio at 3:30 today and is scheduled to arrive on this Thursday the 24th. So from the day I first got the problem, to the day it gets back will be exactly two weeks, but it was only 10 days since I actually sent it out. My advice if you’re in a hurry is to send it in your own box, and three-day it there, because it isn’t too expensive. But if you’re not in any particular hurry, then wait for their box, it’s free and it will only cost you thrre days or so.
I hope it does get here when it is scheduled to, and all your guys’ repairs go just as smoothly.
i was playing madden online when i heard an atrocious sound come from the dvd drive, xbox went into console with an “unreadable disc” error. called up MS and they said its under warranty until 2009 and that they would send a box and give free shipping. i havent received anything yet (called on the 21st). has anyone else had the drive do that? i dont have the red lights or anything - it just wont read any discs and when it tries to read the disc it has an awful sound. ill keep you ugys updated
Hey everyone i got a ? since i just sent my 360 in without any info on it exept the serial number will that still be ok because i would at least think that would be enough. thx
I finally got my 360 back on Tuesday (May 22) and so far ive had no problems with it. I recieved a refurbished console since they couldnt fix mine. The total time for the reapair process was 23 days (April 30-May 22)It took a little bit longer than I expected. I also recieved a 1 month subscription for xbox live gold with my 360.
If anyone has questions about my repair story, just post a reply on this forum.
See you on live.
GamerTag: G3TT3NS 29
Tyler: Thanks for starting this forum..it really helped me thru the process.
Yeah I live in Virgina and was wondering how long it would take for my xbox to go there and come back. I called them today and they never gave me a time frame… he did not speak english well. He did say he was sending me a box to put it in, does anyone know how long that takes?
ye I gree, The tech support sucks but i would hope thet you get it back in a sitable time frame. Me personally just got a membership account to LIVE and have’t gottin an ounce of play. I hadn’t played in a whil and found my 360 was in shock, still haven’;t called Bill Gates tho, yet……. If anyone can tell e wut ta do to quicken them up, pleeze share with uss!!!!!!!
Hey people! I have recently experienced the Three Red Light on my 360 console, and I have no idea at all what has caused it, and also I have no idea, even after searching for hours, how to inforn Microsoft, and get it sent away for repairs, I have only had my 360 for exactely 2 months now, and I am pretty ennoyed this has happened so soon, so I want to get it sorted asap, just wondered if you guys could help me out a little.
Thanks Tom.
For me, it took 23 days for the entire repair process. Thats including them sending me a box, me sending it to mcallen, texas, and them sending it back. It was longer than I expected, but what can you do? I live in NewJerrsey so whoever lives near me would it would probly take as long.
hey guys um i was wonderinddo they delte ur profiles and xbox live account wen u turn in ur xbox 360 hard drive to the repair center because my hard drive fell and i have to take it back to the repair center and it says error 68 so plz help me wit these questions
yeah I just got my xbox back today. Took only like 13 days for the hole process was shiped back next day air It was a replecement though. they did give me a 1 month live card for the wait though so I am happy with the process.
my dad take my xbox 360 get repair had a red light death on may 5/25/2007 when email i get back to me thank
man i really quite annoyed at microsoft i recieved the three red lights last night and i was so worried i did some checks to today where i pressed the held the synch button and then pressed the eject button and got a code to find out that it is unknown code but the most likely prob is gpu come loose or soldering probs
i get no picture from the tv so it kind of sucks
so i got to get hold of details of my insurance from currys couse my 1 year insurance has run up with microsoft. i did ring microsoft and try to sort it out so i could return it on the fact that its a design flaw which it is and also said that most console where having problems and that it was not of merchantable quality but i just got shunted down and they tryed to play me for a mug andit was the worse expeirence ever in ringing them as they did not have any answer and would try telling me the same answer over and over
anyone else have a bad experience with microsoft?
altho i would say they where also most as they are not as bad talk talk customer services
I know a lot of us are having problems with our Xbox’s and it seems as though it is either a never ending cycle or Microsoft seems unwilling to truly assist us in addressing these issues.
I feel that if we all unite as a single force, we can open someone’s eyes! We need to get all the people together in one place! My suggestion is, let us grab all the gamers, friends, posters, bloggers, IMers, whoevers and get them all onto the Myspace page that I have created just for this reason. Send everyone you can! WE HAVE POWER IN NUMBERS!!!
Remember to post your story. Be professional, courteous and mature in your postings please. Let’s take the high road and be civil.
http://www.myspace.com/my360sux
Lory’s solution worked for me. My 360 is playing a movie as I type this, but let me say that this is not for the fainthearted. Taking the 360 apart is a challenge all on its own and several times this task had me wanting to throw the bad boy at the wall. Of course then I am not very techy either, which is great news for those of you who are a little techy.
I will update everyone if it bursts into flames or calls down beings from another planet to beam me away… errr… maybe not if that last thing happens ;)
Hi guys i just wanna ask where i need to put the refference number
that the guys of microsoft gave me, i know is inside the box but i need to write a paper or what please help me
i wil appreciate. if somebody now spanish that will be much better thatnks. por favor
Carlos: Just write it on a piece of paper and put it in the box with your Xbox 360. Actually, type the reference number out in a text editor and print it so it’s easy to read.
Ok Tyler thank you
Heres my story so far:
I went on vacation from May 31st - June 4th, my xbox was working fine before i went on vacation. but when i tried playing it on June 4th it kept freezing on me. i still have my receipt and i bought it in October of 2006. i called MS support i think on tuesday and i still have not recieved my “Coffin.” i have tried the stupid towel trick about 4 times, with no luck. i also tried smacking it a few times, shaking it, clearing the system cache, and putting a fan on it. none of these things worked of course. so i will just have to be patient. but i am very unhappy with the way MS handles these claims, they know they have a design flaw but refuse to acknowledge it. i want a brand new console, not some other used one thats gonna break again. microsoft will lose business from me due to this ordeal.
i had my xbox 360 for 20 mins and it fucked up.
it froze on dead rising then went tits up from there.
just had UPS pick it up yesturday!!